Refunds & cancellation

Owners and admins can cancel at any time from Plan & usage in the app. Cancelling stops future renewals. You keep Pro until the end of the period you've already paid for, and then the workspace moves to the Free plan.

Moving to Free doesn't delete anything: monitors beyond the Free limits are paused, and checks faster than every 5 minutes slow to every 5 minutes.

Because you can cancel at any time and keep access until the end of the period, we don't give refunds for partly used periods. We will give a full refund when:

• You were charged more than once for the same period.
• You were charged after you had cancelled.
• A charge was made in error, or the service was unavailable for most of a billing period because of a problem on our side.

For a first-time yearly subscription, you can also ask for a full refund within 7 days of the payment if the service isn't right for you.

Email [email protected] or use the contact form (topic: Billing) within 30 days of the charge, with your account email and the payment date. We reply within 3 business days.

Approved refunds are issued through Razorpay to the original payment method. They usually reach your account in 5 to 7 business days, depending on your bank or card issuer.